Question 1

What types of pre-configured PCs do you offer?

Accepted Answer

We offer pre-configured desktop PCs for home, or office use. Our computers can be used for gaming, video editing, streaming, or professional applications.

Question 2

Can I customise a pre-configured PC?

Accepted Answer

When ordering a pre-configured PC, only storage options are available. If you wish to make other changes, please contact us for a custom build.

Question 3

What is included with a pre-configured PC purchase?

Accepted Answer

Included with your purchase of a pre-configured PC is the fully assembled PC and it's power cable.

Question 4

What warranty do you provide for your PCs?

Accepted Answer

All of our PCs come with a one year warranty.

Question 5

How long does it take to build and deliver a custom PC?

Accepted Answer

Production times for each custom PC build vary depending on the availability of parts and the complexity of the customer's order. In general we aim for 7-10 working days for production and testing, then an additional 3-5 working days for shipping.

Question 6

Do you offer support for upgrading existing PCs?

Accepted Answer

Due to the risk of damage during shipping to us, at this time, we are only able to offer upgrades for existing PCs, to customers who are able to drop off their PC to us in our South Auckland Location. For more details, please contact us.

Question 7

Do you offer financing options for PC purchases?

Accepted Answer

Unfortunately, we do not offer financing options at this time.

Question 8

Can I request specific brands or components for my build?

Accepted Answer

We are open to requests for specific brands and components, however we may not be able to fulfil your requests due to factors beyond our control. If we are unable to fulfil your request, we will notify you and provide you with other options before proceeding with your build.

Question 9

What if I don’t know much about PCs? Can I still order a custom build?

Accepted Answer

Yes, our team will assist you no matter what your level of PC knowledge is, to help meet your needs for a custom build.

Question 10

Do you offer builds for specific use cases like gaming, streaming, or business?

Accepted Answer

Yes, we offer PCs for gaming, streaming, and business use, and more, such as video editors and professionals.

ONYX Computers Support

Frequently asked questions